I. PURPOSE AND SCOPE OF INFORMATION COLLECTION 1. Purpose and scope of information collection In order to access and use the messaging service at TTTT Global’s Website, you may be required to provide us with personal information (Full name, Company’s name, Phone number, Email) for communication. All information must be accurate and legal. We do not assume any legal liability for information disclosed. 2. Scope of using information Website only collects and uses personal information to contact you directly for purposes such as: Send open letter, quotation, technical information and product image, sample contract, thank you letter. , 3. Information storage time Customer information will be transferred to related service departments such as Sales, Warranty, Engineering … and will not be stored on the system since these parts receive processing. 4. Address of the unit that collects and manages personal information TTTT GLOBAL CO., LTD Address: Landmark 4, Vinhomes Central Park, 720A Dien Bien Phu, Ward 22, Binh Thanh District, Ho Chi Minh City, Vietnam. 5. Commitment to protecting personal information of customers We are committed to protecting your personal information in any way possible. We will use a variety of information security technologies to protect this information from unauthorized retrieval, use or disclosure. 6. Edit personal information Website does not provide account registration service, so customers cannot change the information provided on the system. Website only requires customers to provide the information Full Name, Phone Number, Email so that TTTT Global staff can contact the customer. II – POLICY ON ACCEPTANCE AND SETTLEMENT OF COMPLAINTS 1 – Complaint reception policy Subject of complaint: An organization or individual that uses products and services provided by TTTT Global (in special cases, customers can authorize a legal representative). 2 – Steps to be taken Step 1. Receive and respond to complaints Step 2: Verify, handle Step 3: Units and individuals have the authority to consider and resolve Step 4: Reply to the customer Step 5: End of complaint 3 – Scope of application III – WARRANTY 1 – Application period VOLVO PENTA engine – 2 years or 3000 hours of use whichever comes first. For the first year, the VOLVO PENTA engine is warranted for unlimited when loaded at continuous power. MECC ALTE generator – 2 years or 2000 hours whichever comes first. MECC ALTE battery charger – 1 year. SICES generator sets – 5 years. DEEPSEA generator controller – 18 months. 2 – Warranty conditions 3 – Handling incurred IV – TRANSPORTATION OF GOODS V – DELIVERY TO CUSTOMER SITE VI – PAYMENT POLICY 1 – Payment on purchase 2 – Payment method https://ttttglobal.com/en/

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